Privacy Policy
Prosperar BPO S.A.S value our relationship with our business partners, clients and any party who may be interested in Prosperar business services and solutions for any reason and we are committed to protecting your information by handling it responsibly and safeguarding it using appropriate technical, administrative, physical, logical security measures. This Statement outlines the types of personal information collected on our Website, how this data is used and safeguarded as well as how users may exercise their rights with respect to personal information.
This Privacy Policy applies to Prosperarsolutions.com, Prosperar BPO S.A.S-branded apps, Prosperar BPO S.A.S company pages, apps, communications, and services (“Services”), including off-site Services, such as our email services, customer care and support services and the “Contact us”; “Apply with Prosperar BPO S.A.S” and “Share on” plugins on our digital properties.
Who are we?
This Privacy Policy applies to Prosperar BPO S.A.S and specific PROSPERAR affiliates, subsidiaries, and contracted service providers who will collect, use, and maintain your personal data in connection with services you have requested.
How do we collect personal data?
Directly: We obtain personal data directly from individuals in a variety of ways, including obtaining personal data from individuals who provide us their business card, complete our online forms, subscribe to our newsletters and preference center, register for webinars, attend meetings or events we host, visit our offices or apply for open roles. We may also obtain personal data directly when, for example, we are establishing a business relationship, performing professional services through a contract, or through our hosted software applications.
Indirectly: We obtain personal data indirectly about individuals from a variety of sources, including recruitment services and our clients. We may attach personal data to our customer relationship management records to better understand and serve our business clients, subscribers, and individuals, satisfy a legal obligation, or pursue our legitimate interests.
Public sources — Personal data may be obtained from public registers (such as Companies House), news articles, sanctions list, and Internet searches.
Social and professional networking sites — If you register or login to our websites using social media (e.g., LinkedIn, Google, or Twitter) to authenticate your identity and connect your social media login information with us, we will collect information or content needed for the registration or login that you permitted your social media provider to share with us. That information may include your name and email address and depending on your privacy settings, additional details about you, so please review the privacy controls on the applicable service to set how much information you want shared with us.
Business clients — Our business clients may engage us to perform professional services which involves sharing personal data they control as part of that engagement. For example, we will review payroll data as part of an audit, and we often need to use personal data to provide global mobility and pension services. Our services may also include processing personal data under our clients’ control on our hosted software applications, which may be governed by different privacy terms and policies.
Recruitment services. We may obtain personal data about candidates from an employment agency, and other parties including former employers, recruitment sites and credit reference agencies.
What Personal Data will Prosperar BPO S.A.S collect?
The personal data we process may include your: Name, gender, age and date of birth; Contact information, such as address, email, and mobile phone number; country of residence; lifestyle and social circumstances (for example, your hobbies); family circumstances (for example, your marital status and dependents); employment and education details (for example, the organization you work for, your job title and your education details); financial and tax-related information (for example your income, investments and tax residency); postings or messages on any blogs, forums, platforms, wikis or social media applications and services that we provide (including with third parties); IP address, browser type and language, your access times; information in any complaints you make; details of how you use our products and services; CCTV footage and other information we collect when you access our premises; and details of how you like to interact with us, and other similar information relevant to our relationship.
The personal data we collect may also include so called ‘sensitive’ or ‘special categories’ of personal data, such as details about your: dietary requirements (for example, when Prosperar BPO S.A.S would like to provide you with lunch during a meeting); health (for example, so that we can make it easy for you to access our buildings, products and services); and sexual orientation (for example, if you provide us with details of your spouse or partner).
We may also process personal data relating to ethnic or racial origin (for example, any multicultural networks you belong to), or about your political opinions (inferred from information you give us about political associations you belong to or have donated to).
We will typically seek separate permission from you in writing to process these special categories of personal data.
If you choose not to provide, or object to us processing, the information we collect, we may not be able to process your instructions or continue to provide some or all of our services to you or our client.
What lawful reasons do we have for processing personal data?
We may rely on the following lawful reasons when we collect and use personal data to operate our business and provide our products and services:
Contract – We may process personal data to perform our contractual obligations and meet performance metrics.
Consent – We may rely on your freely given consent at the time you provided your personal data to us.
Legitimate interests – We may rely on legitimate interests based on our evaluation that the processing is fair, reasonable, and balanced. These include:
Delivering services to our clients – To deliver the professional services our clients have engaged us to provide.
Direct marketing – To deliver timely market insights and specialty knowledge we believe is welcomed by our business clients, subscribers and individuals who have interacted with us.
Legal obligations and public interests – We may process personal data to meet regulatory and public interest obligations or mandates.
What will Prosperar BPO S.A.S do with your personal data?
Prosperar BPO S.A.S will use the personal data:
To provide services to our clients
To provide services to our clients
To meet legal or regulatory requirements
Conduct due diligence checks relating to the services.
For other activities that form part of the operation of our business.
To manage and respond to any request you submit through our Website.
Promoting our professional services, products, and capabilities to existing and prospective business clients.
Sending invitations and providing access to guests attending our events and webinars or our sponsored events.
Personalizing online landing pages and communications we think would be of interest based on interactions with us and group companies.
Administering, maintaining, and ensuring the security of our information systems, applications and websites.
Authenticating registered users to certain areas of our sites.
Whom do we share your personal data?
In connection with any of the purposes outlined in the “What will Prosperar BPO S.A.S do with your personal data” section above, we may disclose details about you to:
Other members of the Prosperar BPO S.A.S or third parties that provide services; Competent authorities (including courts and authorities regulating us)
Our advisers, or your advisers; anyone to whom we may transfer our rights and/or obligations under the Terms; any other person or organization after a restructure, sale or acquisition of any member of the Prosperar BPO S.A.S group, as long as they use your information for the same purposes we did; credit reference agencies or other organizations that help us make credit decisions and reduce the incidence of fraud; and other third parties that reasonably require access to personal data relating to you.
Our website hosts various blogs, forums, wikis and other social media applications or services that allow you to share content with other users (collectively “Social Media Applications”). Any personal data that you contribute to these Social Media Applications can be read, collected, and used by other users of the application. We have little or no control over these other users, so any information you contribute to these Social Media Applications might not be handled in line with this privacy statement.
Where do we transfer your personal data?
Information we hold about you may be transferred to countries: where we do business; which are linked to your engagement with us; from where you regularly receive or transmit information; or where our third parties conduct their activities.
These countries may have less stringent privacy laws than we do, so any information they hold can become subject to their laws and disclosure requirements, including disclosure to governmental bodies, regulatory agencies, and private persons. In addition, several countries have agreements under which information is exchanged with other countries for law enforcement, tax and other purposes.
We may also transfer your personal data when: the transfer is to a country deemed to provide adequate protection of your personal data where you have consented to the transfer.
We may share non-personal, anonymized, and aggregated information with third parties for several purposes, including data analytics, research, submissions, thought leadership and promotional activity.
How Prosperar BPO S.A.S protects your personal data?
We use a range of measures to ensure we keep your personal data secure, accurate and up to date. These include but not limited to: education and training to relevant staff to ensure they are aware of our privacy obligations when handling personal data; administrative and technical controls to restrict access to personal data to a ‘need to know’ basis; technological security measures, including fire walls, encryption and anti- virus software; we may apply pseudonymization, de-identification and anonymization techniques in efforts to further protect personal data; and physical security measures, such as security passes to access our premises.
The transmission of data over the internet (including by e-mail) is never completely secure. So although we use appropriate measures to try to protect personal data, we cannot guarantee the security of data transmitted to us or by us.
What are your data protection rights?
Your data protection rights are highlighted here.
Access– You can ask us to verify whether we are processing personal data about you, and if so, to provide more specific information.
Correction– You can ask us to correct our records if you believe they contain incorrect or incomplete information about you.
Erasure– You can ask us to erase (delete) your personal data after you withdraw your consent to processing or when we no longer need it for the purpose it was originally collected.
Processing restrictions– You can ask us to temporarily restrict our processing of your personal data if you contest the accuracy of your personal data, prefer to restrict its use rather than having us erase it, or need us to preserve it for you to establish, exercise, or defend a legal claim. A temporary restriction may apply while verifying whether we have overriding legitimate grounds to process it. You can ask us to inform you before we lift that temporary processing restriction.
Data portability– In some circumstances, where you have provided personal data to us, you can ask us to transmit that personal data (in a structured, commonly used, and machine-readable format) directly to another company if is technically feasible.
Automated Individual Decision-making– You can ask us to review any decisions made about you which we made solely based on automated processing, including profiling, that produced legal effects concerning you or similarly significantly affected you.
Right to Object to Direct Marketing including Profiling– You can object to our use of your personal data for direct marketing purposes, including profiling. We may need to keep some minimal information to comply with your request to cease marketing to you.
Right to Withdraw Consent– You can withdraw your consent that you have previously given to one or more specified purposes to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. It may mean we are not able to provide certain products or services to you and we will advise you if this is the case.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or to exercise any of your other rights. This helps us to ensure that personal data is not disclosed to any person who has no right to receive it. No fee is required to make a request unless your request is clearly unfounded or excessive. Depending on the circumstances, we may be unable to comply with your request based on other lawful grounds.
Do we use Cookies?
Our websites may use cookies. Where cookies are used, a statement will be sent to your browser explaining the use of cookies. To learn more, please refer to our Cookie Policy.
How long will Prosperar BPO S.A.S retain your personal data?
We seek to ensure that we only keep your personal data for the longest of: the period necessary for the relevant activity or services; any retention period that is required by law; or the period in which litigation or investigations might arise in respect of the services.
Do we link to other websites?
Our websites may contain links to other sites that are not governed by this Privacy Policy. Please review the destination websites’ privacy policies before submitting personal data on those sites. Whilst we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.
Changes to this privacy statement:
From time to time we may update this statement. When we do, we will publish the changes on this Website. If you do not agree with these changes, you should discontinue your use of our Website. If material changes are made to this Statement, we will notify users by placing a prominent notice on this Website.
This Privacy Policy was last updated 1st Apr 2023.
How to contact us, request access to your personal data or contact Prosperar BPO S.A.S with questions or feedback?
If you have a question, comment, or complaint, wish to obtain a copy of PROSPERAR’s Privacy Policy, or wish to access a copy of your personal data or to correct it if you believe it is inaccurate, you may Contact Prosperar BPO S.A.S at info@prosperarbpo.com
The information below is important and – be sure to read it before you move forward. By accepting below, you are consenting to the following privacy terms (“Privacy Statement”):
If you use ‘Prosperar BPO S.A.S’, online resources, Prosperar BPO S.A.S collects personal data that you submit to the website and will use it for contacting you for the purpose mentioned/highlighted. Prosperar BPO S.A.S may also use Cookies and other tracking technology and the same technologies it uses for Marketing (including Customer Relationship Management (CRM) Databases, Targeted E-mail & Combining and Analyzing Personal Data) to send relevant information about offers and opportunities at Prosperar BPO S.A.S, and to analyze the effectiveness of its online resources. More information about how your data will be used by Prosperar BPO S.A.S can be found below.
Who is collecting your personal data?
When you submit a query at Prosperar BPO S.A.S website, Prosperar BPO S.A.S will collect and use personal data about you to contact you for the purpose you have requested. As described in this Privacy Statement, your personal data may be retained and used by Prosperar BPO S.A.S for providing you with services you have requested.
“Prosperar BPO S.A.S” means the specific PROSPERAR BPO affiliates, subsidiaries, and contracted service providers who will collect, use, and maintain your personal data in connection with services you have requested.
What Personal Data will Prosperar BPO S.A.S collect?
Prosperar BPO S.A.S shall collect and store the information submitted by you on the website. Your submission of personal data constitutes your consent to PROSPERAR BPO’s use of your data and your verification that the data is accurate.
By submitting your information, you acknowledge that you have read and understood the foregoing and consent to the use of your information as set out above. You are not mandated to provide any requested information to Prosperar BPO S.A.S but failing to do so may result in not being able to resolve your queries efficiently.
By submitting your information, you acknowledge that all representations made by you are true and correct to the best of your knowledge and belief, and you have not knowingly omitted any related information of an adverse nature.
What will PROSPERAR BPO do with your personal data?
Prosperar BPO S.A.S will use your personal data:
To contact you for the purpose you have requested.
To provide you with the services you have requested and enhance your experience.
To understand you better and so that we can give you relevant offers.
We will put in place measures to protect your information and keep it secure. We will respect your data protection rights and aim to give you control over your own information.
Who will have access to your personal data? Where are they located?
In general, access to your personal data will be restricted to minimize the number of people in Prosperar BPO S.A.S who need it in order to evaluate and resolve your queries, or to whom Prosperar BPO S.A.S is compelled to provide it by applicable law.
Where your personal data is transferred to a country other than the one in which you reside, be advised that such countries may not have the same legal protections for personal data as your home country. Prosperar BPO S.A.S will, however, follow its Data Privacy policy in such cases.
The following categories of individuals will have access to your personal data:
Individuals performing administrative and IT support functions.
Individuals who might be required at Prosperar BPO S.A.S, to resolve queries /offer the services requested by you.
Authorized personnel of PROSPERAR BPO’s service providers, including:
Government officials where legal reporting requirements may exist, or law enforcement agencies or private litigants in response to valid law enforcement process (warrant, subpoena, or court order); and A successor to Prosperar BPO S.A.S if it sells or divests all or part of its business.
How long will Prosperar BPO S.A.S retain your personal data?
We seek to ensure that we only keep your personal data for the longest of period necessary for the relevant activity or services; any retention period that is required by law; or the period in which litigation or investigations might arise in respect of the services.
How Prosperar BPO S.A.S protects your personal data?
We use a range of measures to ensure we keep your personal data secure, accurate and up to date. These include but not limited to education and training to relevant staff to ensure they are aware of our privacy obligations when handling personal data; administrative and technical controls to restrict access to personal data to a ‘need to know’ basis; technological security measures, including fire walls, encryption and anti- virus software; and physical security measures, such as security passes to access our premises.
The transmission of data over the internet (including by e-mail) is never completely secure. So although we use appropriate measures to try to protect personal data, we cannot guarantee the security of data transmitted to us or by us.
How to contact us, request access to your personal data or contact Prosperar BPO S.A.S with questions or feedback?
If you have a question, comment, or complaint, wish to obtain a copy of PROSPERAR BPO’s Privacy Policy, or wish to access a copy of your personal data or to correct it if you believe it is inaccurate, you may Contact Prosperar BPO S.A.S at info@prosperarbpo.com
The information below is important and be sure to read it before you move forward. By accepting below you are consenting to the following privacy terms (“Privacy Statement”):
Introduction
Thank you for your interest in exploring career opportunities with Prosperar BPO S.AS Before continuing, please take a few minutes to read and understand PROSPERAR BPO’s Privacy Statement. This Privacy Statement explains what personal information we may gather about you as part of our recruitment activities and how this information may be used and shared. This Privacy Statement also sets out your rights in relation to your personal information and who you can contact additional questions or queries.
In this Privacy Statement, we will refer to your information as “Personal Information.” Please note that we may sometimes collectively refer to collecting, handling, storing, and protecting your personal information as “processing” such information.
If you use PROSPERAR BPO’s, online career resources, Prosperar BPO S.AS collects personal data that you submit to the website and use it for recruiting-related purposes. Prosperar BPO S.AS may also use Cookies and other tracking technology to provide you with a personalized online experience, to send relevant information about careers and opportunities at Prosperar BPO S.AS, and to analyze the effectiveness of its recruitment efforts and resources. More information about how your data will be used by Prosperar BPO S.AS during the recruitment process can be found below.
Who is collecting your personal data?
When you apply for a job at Prosperar BPO S.AS, Prosperar BPO S.AS will collect and use personal data about you during the recruiting and any hiring process. As described in this Privacy Statement, your personal data may be retained and used by Prosperar BPO S.AS for the purpose of considering your qualifications for employment, as required by law, or as otherwise described below.
The specific Prosperar BPO S.A.S affiliates, subsidiaries, and contracted service providers who will collect, use, and maintain your personal data in connection with your application for employment, Recruiting and Talent Management processes, and any hiring process if you are extended an offer of employment.
What Personal Data will PROSPERAR BPO S.A.S collect?
The following categories of data (where applicable) will generally be collected by Prosperar BPO S.A.S:
Data you submit in resumes / CVs, letters, writing samples, or other written materials;
Data generated by interviewers and recruiters, based on their interactions with you or basic Internet searches; Data provided by third-party placement firms, recruiters, or job-search websites, where applicable; Recommendations provided on your behalf by others; Data about your prior employment, education, and where applicable, credit history, criminal records or other data revealed during background screenings; Data about your health or disability where it is relevant to your ability or availability to work or to a workplace accommodation, subject to legal limits on the timing of collection of such data and other applicable limitations.
Data about race / ethnicity / religion / disability / gender and self-identified LGBT status, for purposes of government reporting where required, as well as to understand the diversity characteristics of the PROSPERAR BPO’s workforce.
Your submission of personal data constitutes your consent to PROSPERAR BPO’s use of your data and your verification that the data is accurate.
By submitting your information, you acknowledge that you have read and understood the foregoing and consent to the use of your information as set out above. You are not mandated to provide any requested information to PROSPERAR BPO, but failing to do so may result in not being able to continue your candidacy for the job for which you have applied.
By submitting your information, you acknowledge that all representations made by you are true and correct to the best of your knowledge and belief, and you have not knowingly omitted any related information of an adverse nature. Providing any inaccurate information may make you ineligible for employment.
What will Prosperar BPO S.A.S do with your personal data?
PROSPERAR BPO will use your personal data to:
Assess your suitability for employment for the role for which you are applying, as well as future roles that may become available; Perform administrative functions (e.g. reimburse you for interview-related expenses); Perform analysis of its applicant pool in order to better understand who is applying to positions at PROSPERAR BPO and how to attract top talent; Perform any legally-required reporting, and respond to legal process.
In some cases, record your online interview for review by additional recruiters and hiring managers. In such cases, PROSPERAR BPO will seek your explicit consent to be recorded.
Further, if you join PROSPERAR BPO’s Talent Network, it will enter you into a database to receive future mailings about PROSPERAR BPO’s new positions and events.
Ensure that you provide your contact information (only) at
https://www.prosperarbpo.com/careers/ — a site that Prosperar BPO S.AS maintains to notify you about new positions that may be of interest to you. Your contact information may be used by Prosperar BPO S.AS to send you invitations to sign up for future position alerts and invitations to its recruiting events. If you join Prosperar BPO S.AS you will have future opportunities to opt-out of receiving messages and alerts if you choose.
From what sources will Prosperar BPO S.A.S obtain your personal data?
Prosperar BPO S.A.S may obtain data about you from the following sources:
From you, when you submit resumes or other information online; From conversations with recruiters and interviews with hiring managers and other PROSPERAR BPO personnel or representatives, some of which may be recorded (with your express knowledge and consent) as well as from Internet searches that these individuals may perform, or data that they may obtain from job search or professional networking websites (e.g. computrabajo, LinkedIn, etc.) where you may have made data about yourself publicly available; From third-party recruiters, staffing companies, or websites where you are introduced to Prosperar BPO S.A.S Prosperar BPO S.A.S does not accept unsolicited resumes from 3rd party recruitment agencies, but does sometimes use such agencies, subject to a written agreement. Any resume or other candidate information submitted outside of established candidate submission procedure (including through the Careers website or via email to any PROSPERAR BPO employee) and without a written agreement or otherwise will be deemed to be provided for PROSPERAR BPO’s use, and no fee will be paid should the candidate be hired by Prosperar BPO S.A.S; and
From background checks, as applicable. Where permitted by law, Prosperar BPO S.AS may contract with a third party to perform a pre-employment background screening. The content of background check information varies by country to comply with local requirements but may include information gathered from publicly available sources, your former employers or colleagues, schools you have attended, credit reporting agencies, and criminal records databases. These types of information will only be collected with your prior consent, and you will receive more information about the nature of such a background check before it begins. Where required by applicable local law, you may be asked to provide certain background check information, (which may include sensitive data) directly to Prosperar BPO S.A.S.
Who will have access to your personal data? Where are they located?
In general, access to your personal data will be restricted to minimize the number of people in PROSPERAR BPO Network (including PROSPERAR BPO Group companies and their related entities.) who need it in order to evaluate your application for employment, perform functions supporting PROSPERAR BPO’s HR and GRO function, or to whom PROSPERAR BPO is compelled to provide it by applicable law.
Where your personal data is transferred to a country other than the one in which you reside, be advised that such countries may not have the same legal protections for personal data as your home country. PROSPERAR BPO will follow its Data Privacy policy in such cases.
The following categories of individuals will have access to your personal data:
Recruiters working with the country where the position you are applying for is based. Such individuals may be based in a different country, Hiring managers and other interviewers. Often these individuals will be based in the country where the position is based, but in some cases, they may be located in other countries; The global PROSPERAR BPO’s Talent Management teams, consisting of a limited number of individuals based in several countries; Individuals performing administrative and IT support functions.
Authorized personnel of PROSPERAR BPO’s service providers, including:
Carrier builder which hosts and supports the PROSPERAR BPO’s recruitments; Companies contracted to perform background screenings, where applicable. These companies may be based in another country and may obtain data from other countries where you have lived, worked or studied, as may be relevant as part of a background check. You will receive more information about any such check before it begins; Government officials where legal reporting requirements may exist, or law enforcement agencies or private litigants in response to valid law enforcement process (warrant, subpoena, or court order); and A successor to PROSPERAR BPO if it sells or divests all or part of its business.
How long will Prosperar BPO S.AS retain your personal data?
We seek to ensure that we only keep your personal data for the longest of the period necessary for the relevant activity or services which is at least 24 months; any retention period that is required by law; or the period in which litigation or investigations might arise in respect of the services.
How Prosperar BPO S.A.S protects your personal data?
We use a range of measures to ensure we keep your personal data secure, accurate and up to date. These include but not limited to education and training to relevant staff to ensure they are aware of our privacy obligations when handling personal data; administrative and technical controls to restrict access to personal data to a ‘need to know’ basis; technological security measures, including fire walls, encryption, and anti- virus software; and physical security measures, such as security passes to access our premises.
The transmission of data over the internet (including by e-mail) is never completely secure. So although we use appropriate measures to try to protect personal data, we cannot guarantee the security of data transmitted to us or by us.
Changes to this Privacy Statement
We may modify or amend this Privacy Statement from time to time at our discretion. When we make changes to this statement, we will amend the revision date at the top of this page and such modified or amended privacy statement shall be effective as to you and your information as of that revision date. We encourage you to review this Privacy Statement periodically to be informed about how we are protecting your personal information.
How to contact us, request access to your personal data or contact Prosperar BPO S.A.S with questions or feedback?
If you have a question, comment, or complaint, wish to obtain a copy of PROSPERAR BPO’s Privacy Policy, or wish to access a copy of your personal data or to correct it if you believe it is inaccurate, you may Contact Prosperar BPO S.AS at info@prosperarbpo.com.
